Just as with any relationship, the relationship between tenants and landlords is bound to have its problems. As a landlord, it is your job to make sure that tenant complaints are handled properly to ensure a successful outcome and a happy tenant. With the many issues that a tenant may complain about such as maintenance issues, noisy neighbors and pest problems, here are some ways you can make the process smoother.
Listen to the tenant.
The best way for a successful outcome when it comes to tenant complaints is to listen to them. Listening to the tenant is the only way to ensure that you know exactly what is going on.
Be available to the tenant.
It is important that you are available to handle tenant complaints day and night. This doesn’t mean that you have to drop everything that you are doing at the exact time that they call with a complaint. However, it is important that you handle the complaint within a reasonable time period.
Always be professional.
As a landlord, it is crucial that you conduct any tenant complaints professionally. If a tenant is yelling, never yell back. Keep calm and all times even if you are dealing with an irate tenant.
This is especially important when you are managing several different properties. Not only do you need to document the actual complaint or issue, you need to keep proper documentation to show that the issue has been resolved.
Handling tenant complaints comes with the job as a landlord or property manager. The way complaints are handled is ultimately what will determine the success of the property occupancy. If tenant’s complaints are constantly overlooked, chances are that they are going to find another place to live. The goal of any landlord or property manager should be to keep tenants happy and collect monthly rent on time. Keeping up with tenant complaints and handling them in a timely manner is the best way to make sure you succeed.